To begin with, you have to understand that I already knew of the company whose panels I wanted to have installed on my roof. So I worked backwards from there. Suniva Inc. out of Georgia produces the highest rated photovoltaic cells in the industry. Knowing that, I contacted them asking how I could find a qualified installer for their product here in Austin. I was given the name of Crawford Electric which is a huge electric company here in Texas. They purchase large quantities of Suniva's panels and make them available to the retail installers across Texas. It was Crawford who turned me onto Now Energy and I must admit, I'm most appreciative for their referral!
I met with Shane in late October or early November of last year at which time he gave me gobs of literature and referrals to websites for me to better understand how the solar process worked and how Now Energy integrated with Austin Energy. Our follow-up meeting allowed me to ask some unanswered questions of Shane and his team. Satisfied with what I heard, I asked Shane to draw up an installation proposal. One of his lead installers came out to do what is called a "mapping" of my roof. This helped determine the number of panels my system could handle and gave Shane the necessary information to complete his bid. Once the deposit was paid in early December, the actual installation was concluded before Christmas. By the time the City and Austin Energy both concluded their inspections in January (Christmas and New Year's definitely interfered), I suspect Austin Energy installed my solar meter sometime in mid-January!
One suggestion I might make is that you pay for Enphase Energy's Envoy system and download the app to your phone. I've found this very useful in regularly checking all the inverters attached to the panels. One such inverter stopped working in April and I tracked it for about a month before
contacting Shane. It was determined that the particular inverter had failed and Enphase's product replacement and Now's installation were both free of charge. The electricity conversion that I was told would take place is happening and via the phone app, I can see the amount of production per day and even per panel! The system appears to be working as well as Shane initially described and I appear to be on target for paying off my residual, post-credit dollar outlay in 6 to 7 year's time!
So, in a nutshell, I'm pleased as punch that I have Suniva's panels on my roof, complete with Enphase's inverters. And most importantly, I'm super pleased to have Now Energy as my system overseer! They did a great job installing and their after install attention has been exemplary! Should you ultimately decide to use Now Energy for your install, you can be assured that you'll be in good hands with Shane and his team! Hope my comments prove to be helpful! Good luck.
- Brian